SHIPPING POLICY
Last updated: 10/08/2026
Where we ship
We ship Australia-wide.
Processing and lead times
Ready-made items are dispatched within [e.g. 2–5] business days. Made-to-order pieces have a lead time of [e.g. 4–8 weeks], confirmed at the time of order.
Delivery times and costs
Delivery times and costs depend on the item's size and your location. Larger furniture may be sent via a specialist freight carrier, and costs are calculated at checkout or quoted before your order is confirmed.
Freight and larger items
For bulky furniture, our carrier will contact you to arrange a suitable delivery time. Please make sure someone is available to receive and inspect the item on delivery.
Inspecting your delivery We recommend inspecting your item on arrival. If there's visible damage, note it with the carrier where possible and contact us within 7 days with photos.
Local pickup
Local pickup from our warehouse is available — select this option at checkout and we'll contact you to arrange a time.
Contact
For shipping questions, please leave us a message via email.
REFUNDS & RETURN POLICY
Last updated: 10/08/2026
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they're not of acceptable quality and the failure doesn't amount to a major failure.
Custom and made-to-order items
Many of our pieces are handmade to order. Because these are made specifically for you, we don't accept returns or offer refunds for change of mind on custom or made-to-order items. Please check your order details, dimensions, and finish selections carefully before confirming.
Faulty or damaged items
If your item arrives faulty, damaged, or not as described, contact us within 5 business days of delivery with your order number and photos of the issue. We'll arrange a repair, replacement, or refund as appropriate.
Natural characteristics of timber
Our furniture is made from natural timber. Variations in grain, colour, knots, and movement over time are natural features, not faults, and aren't grounds for a return.
How refunds are processed Approved refunds are issued to your original payment method within 7 - 14 business days.
Terms of Service
Last updated: 10/08/2026
Welcome to Redgum Tables & Planter Box. By using our website and placing an order, you agree to these terms.
Orders Placing
An order is an offer to buy. We'll confirm acceptance by email. We reserve the right to decline or cancel an order — for example, if an item is unavailable or a pricing error has occurred — and will refund any payment made in that case.
Pricing and payment
All prices are in Australian dollars (AUD) and include GST where applicable. Payment is required in full at the time of order unless otherwise agreed. We may update prices at any time, but changes won't affect orders already confirmed.
Made-to-order work
Lead times for handmade items are estimates and provided in good faith. We'll keep you informed of any significant delays.
Intellectual property
All content on this site — text, images, designs, and logos — belongs to Redgum Tables & Planter Box and may not be used without our permission.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability is limited to the value of the goods purchased.
Contact
Questions about these terms? Feel free to contact us.